Start with us
If your concern relates to PSX Investors, email [email protected] with the subject “Complaint” or contact us through the details on the Contact page. We will acknowledge the message, clarify what happened, and route it to the person responsible for reviewing it.
Include the useful details
- Your name and preferred contact details.
- The date, service, person, or communication involved.
- A clear description of the issue and the outcome you are seeking.
- Relevant reference numbers or documents. Do not send passwords or unnecessary identity documents.
Brokerage and execution complaints
Complaints about account opening, custody, execution, settlement, statements, fees, or a trading platform should also be sent to Munir Khanani Securities through its official complaint channel. Those matters are governed by the broker’s complaint and conflict-resolution process.
If the issue remains unresolved
The relevant team will record the concern, request any information needed to investigate it, and communicate the next step. Keep copies of your messages and any reference number you receive. If the matter remains unresolved after you have raised it with the relevant company, review the official escalation routes below.
External escalation
If a complaint is not properly addressed after you have first raised it with the relevant company, you may review the official escalation routes below. The regulator will decide whether a matter falls within its remit.